FAQ : Frequently Asked Questions

How do I place an order?
Contact us toll-free at 1-800-876-5577.

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How will I know when my order is confirmed?
Your Account Executive will give you an immediate verbal confirmation, if possible, in addition to mailing you a printed confirmation. Call if your printed confirmation is not correct. Confirmations can also be obtained via email; simply provide us with your email address at the time of your order.
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How many days can I show the movie?
Prices are for a one-day rental. For each additional day shown, a fee of $100 will be charged. If you charge admission, your movie rental rate is a flat rate versus 50% of your gate receipts, whichever is greater. Payment is due upon receipt of invoice.
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When will my movie arrive?
Your movies will arrive at least two business days before your show date. A full inspection of your video, DVD, 16mm or 35mm is required at that time. Please notify your Account Executive one (1) business day prior to your event regarding undelivered or damaged movies or you will be charged the full rental fee.

DVD copies are delivered at least two (2) business days prior to your show. At this time, it is necessary to view the entire movie in the appropriate equipment (including the projector, if applicable). The reason for this is because dual layering is used industry-wide to accommodate special features on your DVD. The transition between layers may cause pauses, skipping, pixilation or freezing during play. Some DVD players may not be compatible with the DVD itself.

This needs to be assessed in enough time to change copies, equipment or, if necessary, even titles if you find that your player and disk are incompatible. Damage during shipment can also cause variations in play; however, keep in mind that shallow scratches and smudges on the disk will likely not affect its play. A visual inspection is not enough to determine whether or not the DVD will play smoothly. A complete viewing is the only way to determine if the product is ready for a successful screening. If you find that you are having difficulty with a DVD, contact your Swank Account Executive immediately. At that time, all efforts will be made to resolve your problem. No discounts or refunds will be given if we are not alerted at least one (1) business day prior to your screening date.
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How do I return the movie?
Movies must be returned on the first business day following the scheduled showing. Future bookings are dependent on your timely return of all movies. Charges will apply for any delay in returning your movies from a late fee, up to and including an additional full rental charge for the movie.

Swank includes postage for your convenience on 16mm, video and DVD shipments. The shipping and handling charge includes postage for delivery to you and return to Swank. You are responsible for the movie while it is in your possession and until Swank receives it at our facility in Elmhurst, IL. Please rewind videocassettes before returning them to Swank.

Do not rewind 16mm films. Use a take-up reel of the same size we send to you, tape down film ends, replace the reel bands and lock the film case before returning the movie.
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How do I cancel my movie?
Any film may be canceled without obligation provided that Swank Motion Pictures, Inc. receives written notification ten (10) business days before the show date or the full rental and handling charges must be paid.
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How many days can I show the movie?
Prices are for a one-day rental. For each additional consecutive day shown, a fee of $100 will be charged. If you charge admission, your movie rental rate is the flat rate versus 50% of your gate receipts, whichever is greater. Payment is due upon receipt of the invoice.
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What do I do if my show date changes?
All show date changes must be made in writing and received by Swank Motion Pictures, Inc. ten (10) days before the film is shipped, or the full rental and handling charges must be paid.
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What are the restrictions of the license for my movie?
Your order is for a limited license to exhibit only to the agreed upon time and place. Violation of this is subject to the penalties set forth in the Federal Copyright Act. No movie or any portion thereof may be copied or duplicated in any manner.

Television, broadcasting or any type of electronic transmission of any Swank movie may only be done in extraordinary circumstances and must pre-approved in writing by Swank and at different specified rates. Infraction of this violates the Federal Copyright Statutes and carries a penalty of up to $5,000.

Hollywood studios reserve the right to reject showings of certain movies to potential crowds over 200.
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Are there any advertising restrictions?
These motion pictures are specifically licensed for non-theatrical showings only. Advertising through media such as public radio, public television or general public newspaper is strictly prohibited. Advertising must be used exclusively to inform members or staff of movie showings via on-premises bulletin boards or direct mail.
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Can I plan a fundraiser with my movie?
You may fund raise with any movie except for Walt Disney Pictures' feature-length movies, for which you may only charge admission to help defray the rental cost of the movie.
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What if my screening is affected by unforeseen circumstances?
In the event of inclement weather, electrical problems, projector malfunction or other problems that prevent you from showing your film on your scheduled date, you have the option to show the film again within one year at no additional rental charge.

Regardless of rescheduling, all invoices are due at the time of the original show date. Only freight will be charged for the rescheduled show date. Titles cannot be substituted for rescheduling. All advertising and admission policies still apply to the rescheduled show.
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Who do I call for billing and payment information?
For questions involving invoices and payments, please contact our customer service department at 1-800-876-5445.
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Where do I send payment?
Please mail payments to:
Swank Motion Pictures, Inc.
2844 Paysphere Circle
Chicago, IL 60674
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